Return Policy

TMA Store Guarantee

Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return the merchandise within 30 days for an exchange, credit towards another purchase, or a refund. Please note the item returned must be in its original packaging, including outer box, and in sellable condition with the sales receipt. If your merchandise arrives damaged, please contact customer service immediately. In order to receive a refund/replacement for damaged merchandise, you must keep all packaging including the outer box and any packing material. Our phone number is: 1-800-644-6862 ext.7326

Return online orders to our store located at:

Toledo Museum of Art

TMA Store

2445 Monroe Street

Toledo, OH 43620

*All returns/exchanges must be pre-authorized by TMA Store before shipping any merchandise to our museum. To receive a return authorization, please call customer service at 419-255-8000 ext.7326 between the hours of 9:00 a.m. and 5:00p.m. EST Monday through Friday.

*There are no returns on Chihuly glass, original artwork, or sale merchandise.